餓(e)了么、茶顏悅色上熱搜榜，危機(ji)公關時應該如何(he)道歉(qian)？

　　虎年動(dong)工(gong)(gong)沒(mei)幾(ji)(ji)日，餓(e)了(le)(le)(le)(le)(le)(le)(le)(le)么、茶(cha)顏(yan)悅(yue)色連(lian)續道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)沖到熱搜榜。餓(e)了(le)(le)(le)(le)(le)(le)(le)(le)么向(xiang)美(mei)(mei)團(tuan)(tuan)騎(qi)手(shou)(shou)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)茶(cha)顏(yan)悅(yue)色發(fa)了(le)(le)(le)(le)(le)(le)(le)(le)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)申明(ming)(ming)(ming)在(zai)(zai)這(zhe)種事(shi)(shi)情中(zhong)(zhong)(zhong)(zhong)(zhong)，企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)都(dou)要(yao)(yao)表述(shu)(shu)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)疚(jiu)(jiu)，第(di)(di)(di)(di)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)站(zhan)出(chu)(chu)去的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)全(quan)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)媒(mei)體公(gong)(gong)關，但(dan)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)有(you)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)媒(mei)體公(gong)(gong)關是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)神助攻，有(you)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)則是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)神推塔(ta)了(le)(le)(le)(le)(le)(le)(le)(le)。現如(ru)(ru)今，促進(jin)(jin)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)方(fang)(fang)(fang)式愈(yu)來(lai)愈(yu)多(duo)(duo)，但(dan)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)所潛藏的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)動(dong)因(yin)(yin)則是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)五花(hua)(hua)八門，關鍵(jian)有(you)下列幾(ji)(ji)類(lei)：第(di)(di)(di)(di)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)種，是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)心里(li)(li)明(ming)(ming)(ming)顯的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)愧(kui)(kui)疚(jiu)(jiu)和(he)(he)負罪(zui)感，根據(ju)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)之(zhi)后(hou)可(ke)(ke)(ke)(ke)以(yi)拾起(qi)(qi)并(bing)(bing)(bing)(bing)維護保(bao)養自(zi)身(shen)(shen)(shen)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)自(zi)尊。第(di)(di)(di)(di)二(er)種，被(bei)告方(fang)(fang)(fang)迫不(bu)(bu)(bu)(bu)(bu)(bu)得(de)(de)(de)(de)(de)已(yi)(yi)(yi)強(qiang)勁的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)環境壓力(li)(li)，迫不(bu)(bu)(bu)(bu)(bu)(bu)得(de)(de)(de)(de)(de)已(yi)(yi)(yi)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)。2020年的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)拼多(duo)(duo)多(duo)(duo)平臺應(ying)(ying)當(dang)深有(you)感觸(chu)。企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)在(zai)(zai)發(fa)展中(zhong)(zhong)(zhong)(zhong)(zhong)在(zai)(zai)所難(nan)(nan)免犯(fan)(fan)(fan)錯(cuo)(cuo)(cuo)誤(wu)(wu)(wu)，一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)旦不(bu)(bu)(bu)(bu)(bu)(bu)對(dui)(dui)(dui)就(jiu)(jiu)(jiu)務(wu)(wu)必(bi)(bi)知錯(cuo)(cuo)(cuo)就(jiu)(jiu)(jiu)改認(ren)(ren)錯(cuo)(cuo)(cuo)并(bing)(bing)(bing)(bing)糾錯(cuo)(cuo)(cuo)，基本(ben)準則：假(jia)如(ru)(ru)企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)做出(chu)(chu)致(zhi)命(ming)錯(cuo)(cuo)(cuo)誤(wu)(wu)(wu)，管理層務(wu)(wu)必(bi)(bi)馬上(shang)(shang)強(qiang)勢(shi)、坦率地(di)(di)(di)表述(shu)(shu)悔意(yi)，并(bing)(bing)(bing)(bing)保(bao)證(zheng)作(zuo)出(chu)(chu)更(geng)改mdash;mdash;關鍵(jian)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)要(yao)(yao)真心實(shi)(shi)(shi)意(yi)。假(jia)如(ru)(ru)企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)決(jue)策(ce)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)，就(jiu)(jiu)(jiu)需要(yao)(yao)以(yi)恰當(dang)方(fang)(fang)(fang)法(fa)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)。許(xu)多(duo)(duo)完(wan)善企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)雖然意(yi)向(xiang)優(you)良(liang)，卻煅法(fa)出(chu)(chu)不(bu)(bu)(bu)(bu)(bu)(bu)倫不(bu)(bu)(bu)(bu)(bu)(bu)類(lei)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)，反(fan)倒令人(ren)(ren)(ren)(ren)(ren)(ren)抵觸(chu)。例如(ru)(ru)餓(e)了(le)(le)(le)(le)(le)(le)(le)(le)么向(xiang)美(mei)(mei)團(tuan)(tuan)騎(qi)手(shou)(shou)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)文(wen)(wen)。餓(e)了(le)(le)(le)(le)(le)(le)(le)(le)么稱，已(yi)(yi)(yi)經(jing)(jing)采用二(er)項行(xing)(xing)為(wei)(wei)(wei)(wei)(wei)(wei)：2月21日第(di)(di)(di)(di)六期(qi)(qi)完(wan)畢(bi)后(hou)，會(hui)(hui)梳理出(chu)(chu)全(quan)國(guo)各地(di)(di)(di)全(quan)部的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)訂(ding)單信息有(you)誤(wu)(wu)(wu)差(cha)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)地(di)(di)(di)區名(ming)(ming)(ming)冊(ce)(ce)(ce)，附加提(ti)升賠償(chang)(chang)(chang)主題(ti)活動(dong)，并(bing)(bing)(bing)(bing)發(fa)布給(gei)勇士(shi)(shi)。還會(hui)(hui)繼續提(ti)升最終一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)期(qi)(qi)主題(ti)活動(dong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)訂(ding)單數(shu)(shu)設(she)(she)計(ji)方(fang)(fang)(fang)案，讓大(da)(da)(da)量(liang)勇士(shi)(shi)獲得(de)(de)(de)(de)(de)獎賞。是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)真心實(shi)(shi)(shi)意(yi)或(huo)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)招(zhao)數(shu)(shu)？有(you)粉絲稱美(mei)(mei)團(tuan)(tuan)騎(qi)手(shou)(shou)為(wei)(wei)(wei)(wei)(wei)(wei)了(le)(le)(le)(le)(le)(le)(le)(le)更(geng)好(hao)(hao)(hao)地(di)(di)(di)獎賞放棄(qi)本(ben)應(ying)(ying)闔(he)家(jia)(jia)團(tuan)(tuan)圓的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)新春佳節(jie)，等來(lai)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)則是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)空頭支(zhi)票和(he)(he)標(biao)(biao)(biao)(biao)準盤剝。微博截圖(tu)說起(qi)(qi)來(lai)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)并(bing)(bing)(bing)(bing)很(hen)難(nan)(nan)保(bao)證(zheng)，即(ji)必(bi)(bi)須兩方(fang)(fang)(fang)被(bei)告方(fang)(fang)(fang)包容(rong)(rong)(rong)、豁達，謙虛、擔(dan)任(ren)(ren)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)質(zhi)量(liang)，更(geng)須要(yao)(yao)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)份邁開(kai)這(zhe)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)步(bu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)膽量(liang)。01道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)也(ye)(ye)(ye)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)門大(da)(da)(da)學(xue)問易中(zhong)(zhong)(zhong)(zhong)(zhong)天在(zai)(zai)《大(da)(da)(da)家(jia)(jia)為(wei)(wei)(wei)(wei)(wei)(wei)什(shen)么不(bu)(bu)(bu)(bu)(bu)(bu)認(ren)(ren)錯(cuo)(cuo)(cuo)》中(zhong)(zhong)(zhong)(zhong)(zhong)提(ti)及(ji)(ji)，不(bu)(bu)(bu)(bu)(bu)(bu)知道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)從(cong)(cong)何(he)(he)時(shi)(shi)(shi)(shi)逐漸(jian)，認(ren)(ren)錯(cuo)(cuo)(cuo)這(zhe)事(shi)(shi)，愈(yu)來(lai)愈(yu)難(nan)(nan)了(le)(le)(le)(le)(le)(le)(le)(le)。并(bing)(bing)(bing)(bing)且，越(yue)(yue)發(fa)影響(xiang)力(li)(li)高、知名(ming)(ming)(ming)度(du)大(da)(da)(da)、粉絲們(men)(men)多(duo)(duo)，就(jiu)(jiu)(jiu)越(yue)(yue)難(nan)(nan)。要(yao)(yao)不(bu)(bu)(bu)(bu)(bu)(bu)趨之(zhi)若(ruo)騖，要(yao)(yao)不(bu)(bu)(bu)(bu)(bu)(bu)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)聲不(bu)(bu)(bu)(bu)(bu)(bu)吭，要(yao)(yao)么倒打一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)耙，要(yao)(yao)不(bu)(bu)(bu)(bu)(bu)(bu)把水(shui)攪混，乃至把懷疑他的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)人(ren)(ren)(ren)(ren)(ren)(ren)通(tong)(tong)通(tong)(tong)稱作(zuo)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)文(wen)(wen)化(hua)藝術(shu)兇手(shou)(shou)。瀟(xiao)瀟(xiao)灑灑說聲對(dui)(dui)(dui)不(bu)(bu)(bu)(bu)(bu)(bu)起(qi)(qi)，對(dui)(dui)(dui)不(bu)(bu)(bu)(bu)(bu)(bu)起(qi)(qi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)，幾(ji)(ji)乎(hu)并(bing)(bing)(bing)(bing)沒(mei)有(you)。即(ji)使(shi)(shi)有(you)，也(ye)(ye)(ye)微乎(hu)其微，寥寥無幾(ji)(ji)。而(er)(er)早(zao)(zao)(zao)就(jiu)(jiu)(jiu)在(zai)(zai)20新世紀(ji)，道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)學(xue)便(bian)在(zai)(zai)歐美(mei)(mei)盛行(xing)(xing)。國(guo)外(wai)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)學(xue)行(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)專家(jia)(jia)教授萊納(na)middot;扎拉(la)(la)爾在(zai)(zai)《道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)能量(liang)》中(zhong)(zhong)(zhong)(zhong)(zhong)就(jiu)(jiu)(jiu)提(ti)供(gong)了(le)(le)(le)(le)(le)(le)(le)(le)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)套完(wan)善的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)流程，主要(yao)(yao)包括：認(ren)(ren)錯(cuo)(cuo)(cuo)、傳遞愧(kui)(kui)疚(jiu)(jiu)、羞恥感、謙虛、真心實(shi)(shi)(shi)意(yi)等方(fang)(fang)(fang)式與(yu)心態(tai)、表述(shu)(shu)、賠償(chang)(chang)(chang)。認(ren)(ren)錯(cuo)(cuo)(cuo)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)個(ge)(ge)(ge)(ge)人(ren)(ren)(ren)(ren)(ren)(ren)行(xing)(xing)為(wei)(wei)(wei)(wei)(wei)(wei)最少可(ke)(ke)(ke)(ke)以(yi)分(fen)為(wei)(wei)(wei)(wei)(wei)(wei)4個(ge)(ge)(ge)(ge)流程：第(di)(di)(di)(di)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)步(bu)，要(yao)(yao)確(que)立道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)彼此(ci)(ci)，誰該對(dui)(dui)(dui)誰道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)？并(bing)(bing)(bing)(bing)并(bing)(bing)(bing)(bing)不(bu)(bu)(bu)(bu)(bu)(bu)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)定的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)矛盾，一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)開(kai)始就(jiu)(jiu)(jiu)會(hui)(hui)有(you)顯著(zhu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)當(dang)事(shi)(shi)人(ren)(ren)(ren)(ren)(ren)(ren)彼此(ci)(ci)。第(di)(di)(di)(di)二(er)步(bu)，是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)要(yao)(yao)十(shi)分(fen)明(ming)(ming)(ming)確(que)地(di)(di)(di)講出(chu)(chu)自(zi)己做不(bu)(bu)(bu)(bu)(bu)(bu)對(dui)(dui)(dui)什(shen)么事(shi)(shi)情。第(di)(di)(di)(di)三(san)(san)步(bu)，是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)要(yao)(yao)掌(zhang)握并(bing)(bing)(bing)(bing)認(ren)(ren)可(ke)(ke)(ke)(ke)對(dui)(dui)(dui)受(shou)害(hai)(hai)(hai)(hai)(hai)人(ren)(ren)(ren)(ren)(ren)(ren)產(chan)(chan)生(sheng)(sheng)(sheng)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)損(sun)害(hai)(hai)(hai)(hai)(hai)。第(di)(di)(di)(di)四(si)步(bu)，是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)認(ren)(ren)可(ke)(ke)(ke)(ke)這(zhe)種行(xing)(xing)為(wei)(wei)(wei)(wei)(wei)(wei)違(wei)反(fan)了(le)(le)(le)(le)(le)(le)(le)(le)認(ren)(ren)可(ke)(ke)(ke)(ke)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)社(she)會(hui)(hui)契約(yue)或(huo)社(she)會(hui)(hui)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)德合同。道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)第(di)(di)(di)(di)二(er)個(ge)(ge)(ge)(ge)因(yin)(yin)素(su)(su)：愧(kui)(kui)疚(jiu)(jiu)。自(zi)責(ze)就(jiu)(jiu)(jiu)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)指，因(yin)(yin)犯(fan)(fan)(fan)錯(cuo)(cuo)(cuo)誤(wu)(wu)(wu)造(zao)成后(hou)悔莫及(ji)(ji)和(he)(he)內(nei)(nei)(nei)(nei)(nei)疚(jiu)(jiu)，并(bing)(bing)(bing)(bing)發(fa)自(zi)肺腑地(di)(di)(di)斥責(ze)自(zi)身(shen)(shen)(shen)。是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)被(bei)告方(fang)(fang)(fang)自(zi)我懲罰的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)種方(fang)(fang)(fang)式道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)第(di)(di)(di)(di)三(san)(san)個(ge)(ge)(ge)(ge)必(bi)(bi)不(bu)(bu)(bu)(bu)(bu)(bu)可(ke)(ke)(ke)(ke)少因(yin)(yin)素(su)(su)，是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)明(ming)(ming)(ming)確(que)提(ti)出(chu)(chu)表述(shu)(shu)。合理道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)最后(hou)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)個(ge)(ge)(ge)(ge)因(yin)(yin)素(su)(su)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)賠償(chang)(chang)(chang)。使(shi)(shi)我們(men)(men)來(lai)回(hui)望(wang)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)條(tiao)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)出(chu)(chu)色實(shi)(shi)(shi)例：環境：#華(hua)(hua)為(wei)(wei)(wei)(wei)(wei)(wei)任(ren)(ren)正(zheng)(zheng)非(fei)就(jiu)(jiu)(jiu)華(hua)(hua)為(wei)(wei)(wei)(wei)(wei)(wei)公(gong)(gong)司(si)(si)申請注(zhu)(zhu)(zhu)(zhu)(zhu)(zhu)冊(ce)(ce)(ce)姚(yao)(yao)(yao)安(an)(an)(an)娜商(shang)(shang)(shang)標(biao)(biao)(biao)(biao)logo道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)#，一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)度(du)走上(shang)(shang)微博熱搜第(di)(di)(di)(di)六。1月25日，據(ju)天眼查(cha)APP表明(ming)(ming)(ming)，華(hua)(hua)為(wei)(wei)(wei)(wei)(wei)(wei)公(gong)(gong)司(si)(si)新增(zeng)加好(hao)(hao)(hao)幾(ji)(ji)條(tiao)姚(yao)(yao)(yao)安(an)(an)(an)娜姚(yao)(yao)(yao)思(si)為(wei)(wei)(wei)(wei)(wei)(wei)YAO ANNAYAO SIWEAnnalbel Yao的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)商(shang)(shang)(shang)標(biao)(biao)(biao)(biao)logo信息內(nei)(nei)(nei)(nei)(nei)容(rong)(rong)(rong)，國(guo)際(ji)分(fen)類(lei)涉(she)及(ji)(ji)到文(wen)(wen)化(hua)教育游戲(xi)娛(yu)樂(le)、珠(zhu)寶首飾(shi)時(shi)(shi)(shi)(shi)鐘、工(gong)(gong)業(ye)(ye)(ye)(ye)(ye)(ye)設(she)(she)備(bei)、儀器設(she)(she)備(bei)等，商(shang)(shang)(shang)標(biao)(biao)(biao)(biao)狀(zhuang)態(tai)表明(ming)(ming)(ming)為(wei)(wei)(wei)(wei)(wei)(wei)申請商(shang)(shang)(shang)標(biao)(biao)(biao)(biao)中(zhong)(zhong)(zhong)(zhong)(zhong)。最后(hou)，以(yi)華(hua)(hua)為(wei)(wei)(wei)(wei)(wei)(wei)任(ren)(ren)正(zheng)(zheng)非(fei)向(xiang)華(hua)(hua)為(wei)(wei)(wei)(wei)(wei)(wei)公(gong)(gong)司(si)(si)全(quan)體員工(gong)(gong)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)落下帷(wei)幕（為(wei)(wei)(wei)(wei)(wei)(wei)私(si)權(quan)自(zi)用前所未有(you)地(di)(di)(di)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)）。致(zhi)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)具體內(nei)(nei)(nei)(nei)(nei)容(rong)(rong)(rong)大(da)(da)(da)概(gai)為(wei)(wei)(wei)(wei)(wei)(wei)：社(she)會(hui)(hui)發(fa)展上(shang)(shang)有(you)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)些企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)或(huo)本(ben)人(ren)(ren)(ren)(ren)(ren)(ren)搶(qiang)注(zhu)(zhu)(zhu)(zhu)(zhu)(zhu)商(shang)(shang)(shang)標(biao)(biao)(biao)(biao)姚(yao)(yao)(yao)安(an)(an)(an)娜商(shang)(shang)(shang)標(biao)(biao)(biao)(biao)logo。大(da)(da)(da)家(jia)(jia)迫不(bu)(bu)(bu)(bu)(bu)(bu)得(de)(de)(de)(de)(de)已(yi)(yi)(yi)為(wei)(wei)(wei)(wei)(wei)(wei)此(ci)(ci)。若(ruo)自(zi)身(shen)(shen)(shen)不(bu)(bu)(bu)(bu)(bu)(bu)申請注(zhu)(zhu)(zhu)(zhu)(zhu)(zhu)冊(ce)(ce)(ce)，商(shang)(shang)(shang)標(biao)(biao)(biao)(biao)logo會(hui)(hui)被(bei)不(bu)(bu)(bu)(bu)(bu)(bu)斷地(di)(di)(di)搶(qiang)注(zhu)(zhu)(zhu)(zhu)(zhu)(zhu)商(shang)(shang)(shang)標(biao)(biao)(biao)(biao)。有(you)很(hen)多(duo)(duo)不(bu)(bu)(bu)(bu)(bu)(bu)好(hao)(hao)(hao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)地(di)(di)(di)區。依(yi)據(ju)我國(guo)新商(shang)(shang)(shang)標(biao)(biao)(biao)(biao)法(fa)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)要(yao)(yao)求(qiu)。中(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)內(nei)(nei)(nei)(nei)(nei)地(di)(di)(di)中(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)公(gong)(gong)民務(wu)(wu)必(bi)(bi)用企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)為(wei)(wei)(wei)(wei)(wei)(wei)名(ming)(ming)(ming)或(huo)擁有(you)個(ge)(ge)(ge)(ge)人(ren)(ren)(ren)(ren)(ren)(ren)工(gong)(gong)商(shang)(shang)(shang)執照才(cai)可(ke)(ke)(ke)(ke)申請辦理商(shang)(shang)(shang)標(biao)(biao)(biao)(biao)注(zhu)(zhu)(zhu)(zhu)(zhu)(zhu)冊(ce)(ce)(ce)。姚(yao)(yao)(yao)安(an)(an)(an)娜剛(gang)大(da)(da)(da)學(xue)畢(bi)業(ye)(ye)(ye)(ye)(ye)(ye)，還未注(zhu)(zhu)(zhu)(zhu)(zhu)(zhu)冊(ce)(ce)(ce)自(zi)身(shen)(shen)(shen)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)。因(yin)(yin)而(er)(er)。任(ren)(ren)總(zong)(zong)授權(quan)委托專利(li)權(quan)部注(zhu)(zhu)(zhu)(zhu)(zhu)(zhu)冊(ce)(ce)(ce)代理，之(zhi)后(hou)再(zai)出(chu)(chu)讓給(gei)姚(yao)(yao)(yao)安(an)(an)(an)娜的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)個(ge)(ge)(ge)(ge)人(ren)(ren)(ren)(ren)(ren)(ren)工(gong)(gong)作(zuo)室(shi)，花(hua)(hua)費由(you)她(ta)付(fu)款(kuan)。任(ren)(ren)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)直第(di)(di)(di)(di)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)次(ci)私(si)權(quan)自(zi)用，因(yin)(yin)此(ci)(ci)向(xiang)全(quan)體員工(gong)(gong)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)。知識要(yao)(yao)點：第(di)(di)(di)(di)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)步(bu)，要(yao)(yao)確(que)立道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)方(fang)(fang)(fang)：華(hua)(hua)為(wei)(wei)(wei)(wei)(wei)(wei)任(ren)(ren)正(zheng)(zheng)非(fei)第(di)(di)(di)(di)二(er)步(bu)，確(que)立錯(cuo)(cuo)(cuo)在(zai)(zai)哪里(li)(li)：初次(ci)私(si)權(quan)自(zi)用第(di)(di)(di)(di)三(san)(san)步(bu)，認(ren)(ren)可(ke)(ke)(ke)(ke)對(dui)(dui)(dui)受(shou)害(hai)(hai)(hai)(hai)(hai)人(ren)(ren)(ren)(ren)(ren)(ren)產(chan)(chan)生(sheng)(sheng)(sheng)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)損(sun)害(hai)(hai)(hai)(hai)(hai)：華(hua)(hua)為(wei)(wei)(wei)(wei)(wei)(wei)公(gong)(gong)司(si)(si)全(quan)體員工(gong)(gong)第(di)(di)(di)(di)四(si)步(bu)，認(ren)(ren)可(ke)(ke)(ke)(ke)這(zhe)種行(xing)(xing)為(wei)(wei)(wei)(wei)(wei)(wei)違(wei)反(fan)了(le)(le)(le)(le)(le)(le)(le)(le)認(ren)(ren)可(ke)(ke)(ke)(ke)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)社(she)會(hui)(hui)契約(yue)或(huo)社(she)會(hui)(hui)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)德合同。百(bai)般無奈提(ti)名(ming)(ming)(ming)了(le)(le)(le)(le)(le)(le)(le)(le)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)第(di)(di)(di)(di)二(er)個(ge)(ge)(ge)(ge)因(yin)(yin)素(su)(su)mdash;mdash;愧(kui)(kui)疚(jiu)(jiu)。此(ci)(ci)外(wai)，華(hua)(hua)為(wei)(wei)(wei)(wei)(wei)(wei)任(ren)(ren)正(zheng)(zheng)非(fei)提(ti)到了(le)(le)(le)(le)(le)(le)(le)(le)表述(shu)(shu)：依(yi)據(ju)我國(guo)新商(shang)(shang)(shang)標(biao)(biao)(biao)(biao)法(fa)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)要(yao)(yao)求(qiu)，中(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)內(nei)(nei)(nei)(nei)(nei)地(di)(di)(di)中(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)公(gong)(gong)民務(wu)(wu)必(bi)(bi)用企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)為(wei)(wei)(wei)(wei)(wei)(wei)名(ming)(ming)(ming)或(huo)擁有(you)個(ge)(ge)(ge)(ge)人(ren)(ren)(ren)(ren)(ren)(ren)工(gong)(gong)商(shang)(shang)(shang)執照才(cai)可(ke)(ke)(ke)(ke)申請辦理商(shang)(shang)(shang)標(biao)(biao)(biao)(biao)注(zhu)(zhu)(zhu)(zhu)(zhu)(zhu)冊(ce)(ce)(ce)。姚(yao)(yao)(yao)安(an)(an)(an)娜剛(gang)大(da)(da)(da)學(xue)畢(bi)業(ye)(ye)(ye)(ye)(ye)(ye)，還未注(zhu)(zhu)(zhu)(zhu)(zhu)(zhu)冊(ce)(ce)(ce)自(zi)身(shen)(shen)(shen)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)。因(yin)(yin)而(er)(er)。任(ren)(ren)總(zong)(zong)授權(quan)委托專利(li)權(quan)部注(zhu)(zhu)(zhu)(zhu)(zhu)(zhu)冊(ce)(ce)(ce)代理，之(zhi)后(hou)再(zai)出(chu)(chu)讓給(gei)姚(yao)(yao)(yao)安(an)(an)(an)娜的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)個(ge)(ge)(ge)(ge)人(ren)(ren)(ren)(ren)(ren)(ren)工(gong)(gong)作(zuo)室(shi)，花(hua)(hua)費由(you)她(ta)付(fu)款(kuan)。再(zai)去比(bi)(bi)照茶(cha)顏(yan)悅(yue)色3個(ge)(ge)(ge)(ge)鐘頭2次(ci)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)具體內(nei)(nei)(nei)(nei)(nei)容(rong)(rong)(rong)，顯而(er)(er)易見(jian)不(bu)(bu)(bu)(bu)(bu)(bu)符(fu)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)四(si)步(bu)走的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)含意(yi)。雖不(bu)(bu)(bu)(bu)(bu)(bu)如(ru)(ru)華(hua)(hua)為(wei)(wei)(wei)(wei)(wei)(wei)任(ren)(ren)正(zheng)(zheng)非(fei)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)排位，但(dan)卻保(bao)證(zheng)了(le)(le)(le)(le)(le)(le)(le)(le)企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)時(shi)(shi)(shi)(shi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)另一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)個(ge)(ge)(ge)(ge)重(zhong)(zhong)要(yao)(yao)因(yin)(yin)素(su)(su)mdash;mdash;機(ji)(ji)(ji)會(hui)(hui)。02道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)時(shi)(shi)(shi)(shi)機(ji)(ji)(ji)企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)錯(cuo)(cuo)(cuo)過(guo)(guo)了(le)(le)(le)(le)(le)(le)(le)(le)最好(hao)(hao)(hao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)機(ji)(ji)(ji)會(hui)(hui)，便(bian)會(hui)(hui)使(shi)(shi)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)實(shi)(shi)(shi)際(ji)效(xiao)果受(shou)到非(fei)常(chang)(chang)大(da)(da)(da)影響(xiang)。何(he)(he)時(shi)(shi)(shi)(shi)才(cai)算(suan)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)好(hao)(hao)(hao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)機(ji)(ji)(ji)會(hui)(hui)？快(kuai)好(hao)(hao)(hao)于(yu)好(hao)(hao)(hao)。實(shi)(shi)(shi)際(ji)效(xiao)果優(you)良(liang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)該是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)快(kuai)速的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)。快(kuai)可(ke)(ke)(ke)(ke)以(yi)用時(shi)(shi)(shi)(shi)長(chang)來(lai)考量(liang)，快(kuai)速道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)意(yi)味著(zhu)企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)誠(cheng)心，不(bu)(bu)(bu)(bu)(bu)(bu)容(rong)(rong)(rong)易讓群(qun)眾覺(jue)得(de)(de)(de)(de)(de)企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)對(dui)(dui)(dui)本(ben)身(shen)(shen)(shen)義務(wu)(wu)不(bu)(bu)(bu)(bu)(bu)(bu)確(que)定性或(huo)態(tai)度(du)曖昧；而(er)(er)好(hao)(hao)(hao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)解(jie)決(jue)方(fang)(fang)(fang)法(fa)總(zong)(zong)會(hui)(hui)有(you)更(geng)強(qiang)。有(you)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)期(qi)(qi)待(dai)謹慎(shen)行(xing)(xing)事(shi)(shi)，或(huo)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)想(xiang)取出(chu)(chu)詳細改進(jin)(jin)措施，會(hui)(hui)延遲(chi)時(shi)(shi)(shi)(shi)間道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)；但(dan)對(dui)(dui)(dui)比(bi)(bi)裝(zhuang)聾(long)作(zuo)啞，企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)先(xian)作(zuo)出(chu)(chu)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)姿勢(shi)會(hui)(hui)更(geng)好(hao)(hao)(hao)。例如(ru)(ru)大(da)(da)(da)家(jia)(jia)對(dui)(dui)(dui)事(shi)(shi)情關鍵(jian)點的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)實(shi)(shi)(shi)際(ji)調研已(yi)(yi)(yi)經(jing)(jing)進(jin)(jin)行(xing)(xing)中(zhong)(zhong)(zhong)(zhong)(zhong)，但(dan)人(ren)(ren)(ren)(ren)(ren)(ren)們(men)(men)想(xiang)最先(xian)對(dui)(dui)(dui)用戶和(he)(he)職工(gong)(gong)說，大(da)(da)(da)家(jia)(jia)對(dui)(dui)(dui)產(chan)(chan)生(sheng)(sheng)(sheng)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)切危害(hai)(hai)(hai)(hai)(hai)深表歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)意(yi)。期(qi)(qi)待(dai)你們(men)(men)了(le)(le)(le)(le)(le)(le)(le)(le)解(jie)，大(da)(da)(da)家(jia)(jia)正(zheng)(zheng)制定目標(biao)(biao)(biao)(biao)，避(bi)免相近事(shi)(shi)兒(er)再(zai)次(ci)出(chu)(chu)現。大(da)(da)(da)家(jia)(jia)會(hui)(hui)在(zai)(zai)第(di)(di)(di)(di)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)時(shi)(shi)(shi)(shi)間公(gong)(gong)布大(da)(da)(da)量(liang)詳細資料。萊納(na)middot;扎拉(la)(la)爾覺(jue)得(de)(de)(de)(de)(de)，對(dui)(dui)(dui)于(yu)本(ben)人(ren)(ren)(ren)(ren)(ren)(ren)比(bi)(bi)較嚴重(zhong)(zhong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)過(guo)(guo)錯(cuo)(cuo)(cuo)，道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)須要(yao)(yao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)時(shi)(shi)(shi)(shi)間的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)。由(you)于(yu)被(bei)得(de)(de)(de)(de)(de)罪(zui)者通(tong)(tong)常(chang)(chang)必(bi)(bi)須數(shu)(shu)日、幾(ji)(ji)個(ge)(ge)(ge)(ge)星期(qi)(qi)或(huo)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)更(geng)長(chang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)時(shi)(shi)(shi)(shi)間段(duan)去消化(hua)吸收另一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)方(fang)(fang)(fang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)比(bi)(bi)較嚴重(zhong)(zhong)過(guo)(guo)錯(cuo)(cuo)(cuo)為(wei)(wei)(wei)(wei)(wei)(wei)自(zi)己提(ti)供(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)危害(hai)(hai)(hai)(hai)(hai)，在(zai)(zai)心態(tai)上(shang)(shang)接納(na)客觀事(shi)(shi)實(shi)(shi)(shi)，而(er)(er)且去掌(zhang)握狀(zhuang)況(kuang)。一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)次(ci)明(ming)(ming)(ming)顯的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)過(guo)(guo)錯(cuo)(cuo)(cuo)，對(dui)(dui)(dui)被(bei)得(de)(de)(de)(de)(de)罪(zui)者的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)危害(hai)(hai)(hai)(hai)(hai)過(guo)(guo)大(da)(da)(da)，那麼道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)歷程也(ye)(ye)(ye)會(hui)(hui)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)艱難(nan)(nan)而(er)(er)繁雜(za)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)。馬上(shang)(shang)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)會(hui)(hui)提(ti)前準備(bei)無法(fa)充(chong)裕，也(ye)(ye)(ye)令人(ren)(ren)(ren)(ren)(ren)(ren)感覺(jue)不(bu)(bu)(bu)(bu)(bu)(bu)足(zu)誠(cheng)摯，通(tong)(tong)常(chang)(chang)也(ye)(ye)(ye)無法(fa)實(shi)(shi)(shi)現期(qi)(qi)望(wang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)實(shi)(shi)(shi)際(ji)效(xiao)果。那樣的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)必(bi)(bi)須伴隨著(zhu)時(shi)(shi)(shi)(shi)長(chang)促進(jin)(jin)漸(jian)漸(jian)地(di)(di)(di)發(fa)展趨勢(shi)。盡管道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)時(shi)(shi)(shi)(shi)機(ji)(ji)(ji)始終都(dou)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)有(you)，但(dan)快(kuai)速道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)更(geng)可(ke)(ke)(ke)(ke)用。對(dui)(dui)(dui)許(xu)多(duo)(duo)受(shou)害(hai)(hai)(hai)(hai)(hai)人(ren)(ren)(ren)(ren)(ren)(ren)而(er)(er)言，晚來(lai)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)總(zong)(zong)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)過(guo)(guo)不(bu)(bu)(bu)(bu)(bu)(bu)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)。另一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)個(ge)(ge)(ge)(ge)好(hao)(hao)(hao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)機(ji)(ji)(ji)會(hui)(hui)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)提(ti)早(zao)(zao)(zao)認(ren)(ren)錯(cuo)(cuo)(cuo)。了(le)(le)(le)(le)(le)(le)(le)(le)解(jie)自(zi)身(shen)(shen)(shen)因(yin)(yin)為(wei)(wei)(wei)(wei)(wei)(wei)緊急事(shi)(shi)件很(hen)有(you)可(ke)(ke)(ke)(ke)能難(nan)(nan)以(yi)進(jin)(jin)行(xing)(xing)承(cheng)諾的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)事(shi)(shi)兒(er)而(er)(er)提(ti)早(zao)(zao)(zao)表明(ming)(ming)(ming)自(zi)身(shen)(shen)(shen)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)疚(jiu)(jiu)，那樣更(geng)非(fei)常(chang)(chang)容(rong)(rong)(rong)易獲得(de)(de)(de)(de)(de)了(le)(le)(le)(le)(le)(le)(le)(le)解(jie)和(he)(he)寬容(rong)(rong)(rong)。提(ti)早(zao)(zao)(zao)認(ren)(ren)錯(cuo)(cuo)(cuo)針對(dui)(dui)(dui)顧客來(lai)講不(bu)(bu)(bu)(bu)(bu)(bu)陌生(sheng)(sheng)(sheng)。通(tong)(tong)常(chang)(chang)發(fa)生(sheng)(sheng)(sheng)在(zai)(zai)企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)沒(mei)法(fa)按(an)時(shi)(shi)(shi)(shi)支(zhi)付(fu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)實(shi)(shi)(shi)例中(zhong)(zhong)(zhong)(zhong)(zhong)，而(er)(er)提(ti)早(zao)(zao)(zao)認(ren)(ren)錯(cuo)(cuo)(cuo)更(geng)像企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)對(dui)(dui)(dui)外(wai)開(kai)放的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)通(tong)(tong)告和(he)(he)公(gong)(gong)示作(zuo)用。03道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)并(bing)(bing)(bing)(bing)不(bu)(bu)(bu)(bu)(bu)(bu)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)認(ren)(ren)個(ge)(ge)(ge)(ge)錯(cuo)(cuo)(cuo)這(zhe)么簡單道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)并(bing)(bing)(bing)(bing)不(bu)(bu)(bu)(bu)(bu)(bu)意(yi)味著(zhu)爭議(yi)已(yi)(yi)(yi)經(jing)(jing)完(wan)畢(bi)。《論(lun)語(yu)》上(shang)(shang)說：君(jun)子之(zhi)過(guo)(guo)也(ye)(ye)(ye)，如(ru)(ru)日月之(zhi)食焉。過(guo)(guo)也(ye)(ye)(ye)，人(ren)(ren)(ren)(ren)(ren)(ren)皆見(jian)之(zhi)；更(geng)也(ye)(ye)(ye)，人(ren)(ren)(ren)(ren)(ren)(ren)皆仰之(zhi)。實(shi)(shi)(shi)際(ji)上(shang)(shang)，大(da)(da)(da)家(jia)(jia)怎樣道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)，也(ye)(ye)(ye)象征著(zhu)人(ren)(ren)(ren)(ren)(ren)(ren)們(men)(men)怎樣應(ying)(ying)對(dui)(dui)(dui)不(bu)(bu)(bu)(bu)(bu)(bu)正(zheng)(zheng)確(que)和(he)(he)不(bu)(bu)(bu)(bu)(bu)(bu)成功(gong)。人(ren)(ren)(ren)(ren)(ren)(ren)無遠慮，金(jin)無足(zu)赤？針對(dui)(dui)(dui)已(yi)(yi)(yi)經(jing)(jing)產(chan)(chan)生(sheng)(sheng)(sheng)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)過(guo)(guo)錯(cuo)(cuo)(cuo)，如(ru)(ru)果我們(men)(men)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)味地(di)(di)(di)否定、逃避(bi)，那麼就(jiu)(jiu)(jiu)始終不(bu)(bu)(bu)(bu)(bu)(bu)太(tai)可(ke)(ke)(ke)(ke)能發(fa)展。面對(dui)(dui)(dui)不(bu)(bu)(bu)(bu)(bu)(bu)正(zheng)(zheng)確(que)、勇于(yu)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)種膽量(liang)，也(ye)(ye)(ye)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)自(zi)我成長(chang)中(zhong)(zhong)(zhong)(zhong)(zhong)必(bi)(bi)不(bu)(bu)(bu)(bu)(bu)(bu)可(ke)(ke)(ke)(ke)少的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)環。道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)與(yu)接納(na)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)種十(shi)分(fen)人(ren)(ren)(ren)(ren)(ren)(ren)性化(hua)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)人(ren)(ren)(ren)(ren)(ren)(ren)際(ji)交往(wang)個(ge)(ge)(ge)(ge)人(ren)(ren)(ren)(ren)(ren)(ren)行(xing)(xing)為(wei)(wei)(wei)(wei)(wei)(wei)，最滿意(yi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)結果便(bian)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)彼此(ci)(ci)調解(jie)，裂開(kai)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)聯(lian)系(xi)獲得(de)(de)(de)(de)(de)修補。它(ta)可(ke)(ke)(ke)(ke)以(yi)使(shi)(shi)犯(fan)(fan)(fan)錯(cuo)(cuo)(cuo)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)方(fang)(fang)(fang)從(cong)(cong)愧(kui)(kui)疚(jiu)(jiu)、難(nan)(nan)熬中(zhong)(zhong)(zhong)(zhong)(zhong)擺脫(tuo)，而(er)(er)受(shou)傷的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)方(fang)(fang)(fang)也(ye)(ye)(ye)可(ke)(ke)(ke)(ke)以(yi)獲得(de)(de)(de)(de)(de)心靈的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)慰藉、聲譽(yu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)復原(yuan)和(he)(he)自(zi)尊的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)認(ren)(ren)，乃至可(ke)(ke)(ke)(ke)以(yi)獲得(de)(de)(de)(de)(de)適度(du)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)賠償(chang)(chang)(chang)。道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)個(ge)(ge)(ge)(ge)錯(cuo)(cuo)(cuo)綜復雜(za)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)全(quan)過(guo)(guo)程，認(ren)(ren)錯(cuo)(cuo)(cuo)、心態(tai)和(he)(he)個(ge)(ge)(ge)(ge)人(ren)(ren)(ren)(ren)(ren)(ren)行(xing)(xing)為(wei)(wei)(wei)(wei)(wei)(wei)及(ji)(ji)表述(shu)(shu)、賠償(chang)(chang)(chang)交錯(cuo)(cuo)(cuo)在(zai)(zai)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)起(qi)(qi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)相同功(gong)效(xiao)，才(cai)可(ke)(ke)(ke)(ke)以(yi)填補被(bei)得(de)(de)(de)(de)(de)罪(zui)者所承(cheng)擔(dan)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)損(sun)害(hai)(hai)(hai)(hai)(hai)。悉聽心理學(xue)專家(jia)(jia)哈里(li)(li)特 bull; 勒(le)納(na)博士(shi)(shi)研究生(sheng)(sheng)(sheng)所言：人(ren)(ren)(ren)(ren)(ren)(ren)們(men)(men)出(chu)(chu)自(zi)于(yu)自(zi)身(shen)(shen)(shen)防御力(li)(li)而(er)(er)習(xi)慣(guan)性剛(gang)愎自(zi)用，難(nan)(nan)以(yi)擔(dan)負起(qi)(qi)自(zi)身(shen)(shen)(shen)所導致(zhi)損(sun)害(hai)(hai)(hai)(hai)(hai)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)義務(wu)(wu)。如(ru)(ru)何(he)(he)正(zheng)(zheng)確(que)道(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)(dao)歉(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)(qian)，也(ye)(ye)(ye)許(xu)應(ying)(ying)當(dang)變(bian)成每一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)個(ge)(ge)(ge)(ge)人(ren)(ren)(ren)(ren)(ren)(ren)，尤其是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)每一(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)個(ge)(ge)(ge)(ge)企(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)必(bi)(bi)修課程。

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