危機媒(mei)體公關經典(dian)案例：中(zhong)電通信的＂Hello Chow＂事件全分析

　　企(qi)(qi)(qi)(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)與(yu)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)是(shi)(shi)(shi)(shi)相應(ying)(ying)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)行(xing)(xing)為(wei)(wei)主(zhu)(zhu)(zhu)體(ti)(ti)，企(qi)(qi)(qi)(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)依(yi)靠消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)才可(ke)以(yi)(yi)著(zhu)眼(yan)于(yu)大(da)型(xing)商(shang)場(chang)。企(qi)(qi)(qi)(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)與(yu)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)又是(shi)(shi)(shi)(shi)一(yi)(yi)(yi)對(dui)(dui)分(fen)歧的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)行(xing)(xing)為(wei)(wei)主(zhu)(zhu)(zhu)體(ti)(ti)，企(qi)(qi)(qi)(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)危(wei)(wei)(wei)機(ji)(ji)(ji)(ji)(ji)(ji)(ji)通(tong)(tong)(tong)(tong)(tong)常是(shi)(shi)(shi)(shi)因消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)應(ying)(ying)用(yong)產(chan)品(pin)(pin)(pin)所形成(cheng)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)諸多問(wen)(wen)題(ti)而(er)造(zao)成(cheng)。怎樣大(da)事(shi)(shi)(shi)化(hua)小(xiao)，恢(hui)復消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)心(xin)(xin)(xin)(xin)態(tai)，挽(wan)留內(nei)心(xin)(xin)(xin)(xin)，清除危(wei)(wei)(wei)機(ji)(ji)(ji)(ji)(ji)(ji)(ji)，這(zhe)種(zhong)全(quan)是(shi)(shi)(shi)(shi)企(qi)(qi)(qi)(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)在危(wei)(wei)(wei)機(ji)(ji)(ji)(ji)(ji)(ji)(ji)現(xian)階段須(xu)慎(shen)重選(xuan)擇的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)。中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)quot;Hello Chowquot;事(shi)(shi)(shi)件(jian)(jian)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)(CECT)是(shi)(shi)(shi)(shi)一(yi)(yi)(yi)家從業(ye)(ye)(ye)手(shou)機(ji)(ji)(ji)(ji)(ji)(ji)(ji)設計和制(zhi)造(zao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)大(da)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)型(xing)通(tong)(tong)(tong)(tong)(tong)訊企(qi)(qi)(qi)(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)，2003年2月，南(nan)京(jing)(jing)市的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)選(xuan)購(gou)了(le)一(yi)(yi)(yi)款(kuan)以(yi)(yi)卡通(tong)(tong)(tong)(tong)(tong)狗(gou)開(kai)機(ji)(ji)(ji)(ji)(ji)(ji)(ji)動(dong)(dong)(dong)畫為(wei)(wei)賣，點的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)CECT928型(xing)號，但隨(sui)(sui)后(hou)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)發(fa)(fa)(fa)覺該型(xing)號的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)啟(qi)動(dong)(dong)(dong)問(wen)(wen)侯居然是(shi)(shi)(shi)(shi)quot;HellaChowquot;,直譯(yi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)意(yi)(yi)思(si)是(shi)(shi)(shi)(shi)您(nin)(nin)好,我(wo)國(guo)種(zhong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)狗(gou)。這(zhe)一(yi)(yi)(yi)發(fa)(fa)(fa)覺引起(qi)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)不(bu)良情(qing)緒(xu),并(bing)向(xiang)主(zhu)(zhu)(zhu)流(liu)媒體(ti)(ti)體(ti)(ti)現(xian)。主(zhu)(zhu)(zhu)流(liu)媒體(ti)(ti)隨(sui)(sui)后(hou)深入調查，開(kai)展(zhan)事(shi)(shi)(shi)件(jian)(jian)曝出。2月18日，事(shi)(shi)(shi)件(jian)(jian)經南(nan)京(jing)(jing)市(現(xian)代快報》報導(dao)(dao)后(hou)快速引起(qi)群(qun)(qun)眾(zhong)關心(xin)(xin)(xin)(xin)。包含(han)《北京(jing)(jing)青年報》以(yi)(yi)內(nei)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)全(quan)國(guo)各地(di)(di)新(xin)(xin)聞(wen)媒體(ti)(ti)逐(zhu)漸對(dui)(dui)事(shi)(shi)(shi)件(jian)(jian)開(kai)展(zhan)持續(xu)報導(dao)(dao)。這(zhe)一(yi)(yi)(yi)舉措(cuo)馬(ma)(ma)(ma)上(shang)(shang)造(zao)成(cheng)了(le)軒處 大(da)波(bo),消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)徹底無法接納Hello Chowquot;的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)問(wen)(wen)好，覺得(de)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)損害的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)不(bu)僅(jin)僅(jin)是(shi)(shi)(shi)(shi)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe),也(ye)是(shi)(shi)(shi)(shi)損害了(le)華(hua)人(ren)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)華(hua)民(min)(min)(min)族(zu)(zu)情(qing)感(gan)(gan)。群(qun)(qun)眾(zhong)群(qun)(qun)情(qing)激奮,中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)在承擔輿論(lun)斥(chi)責的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)與(yu)此同(tong)時，遭受來源(yuan)(yuan)于(yu)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)和代理(li)商(shang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)多重工作壓力。這(zhe)款(kuan)手(shou)機(ji)(ji)(ji)(ji)(ji)(ji)(ji)上(shang)(shang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)在見到(dao)(dao)(dao)報導(dao)(dao)后(hou)陸續(xu)打(da)電(dian)(dian)話中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)規(gui)定(ding)退機(ji)(ji)(ji)(ji)(ji)(ji)(ji)，一(yi)(yi)(yi)部(bu)分(fen)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)明(ming)確(que)(que)提出賠償規(gui)定(ding)。事(shi)(shi)(shi)件(jian)(jian)逐(zhu)漸引起(qi)廣泛的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)大(da)眾(zhong)關心(xin)(xin)(xin)(xin)，一(yi)(yi)(yi)直專注于(yu)建立(li)民(min)(min)(min)族(zu)(zu)品(pin)(pin)(pin)牌的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)遭遇較大(da)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)危(wei)(wei)(wei)機(ji)(ji)(ji)(ji)(ji)(ji)(ji)。案發(fa)(fa)(fa)當天(tian)(tian)，中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)市場(chang)部(bu)經理(li)馬(ma)(ma)(ma)上(shang)(shang)飛抵南(nan)京(jing)(jing)市處理(li)這(zhe)事(shi)(shi)(shi),并(bing)與(yu)最(zui)(zui)(zui)先發(fa)(fa)(fa)現(xian)問(wen)(wen)題(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)客戶(hu)建立(li)聯系。從問(wen)(wen)題(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)根源(yuan)(yuan)著(zhu)手(shou)，期待得(de)到(dao)(dao)(dao)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)原諒。隨(sui)(sui)后(hou),中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)發(fa)(fa)(fa)出聲明(ming)，最(zui)(zui)(zui)先表(biao)(biao)(biao)述(shu)(shu)了(le)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)給消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)產(chan)生(sheng)困惑的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)歉(qian)(qian)疚(jiu),并(bing)表(biao)(biao)(biao)明(ming)了(le)企(qi)(qi)(qi)(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)是(shi)(shi)(shi)(shi)以(yi)(yi)發(fa)(fa)(fa)展(zhan)趨勢民(min)(min)(min)族(zu)(zu)工業(ye)(ye)(ye)、創建自身的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)民(min)(min)(min)族(zu)(zu)品(pin)(pin)(pin)牌以(yi)(yi)民(min)(min)(min)為(wei)(wei)本(ben),不(bu)經意(yi)(yi)做一(yi)(yi)(yi)切損害消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)華(hua)民(min)(min)(min)族(zu)(zu)情(qing)感(gan)(gan)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)事(shi)(shi)(shi)兒。次之,中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)介 紹了(le)CECT928，表(biao)(biao)(biao)明(ming)該手(shou)機(ji)(ji)(ji)(ji)(ji)(ji)(ji)上(shang)(shang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)優良特性,表(biao)(biao)(biao)述(shu)(shu)Hello Chowquot;的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)意(yi)(yi)思(si)是(shi)(shi)(shi)(shi)您(nin)(nin)好，可(ke)愛小(xiao)動(dong)(dong)(dong)物狗(gou),并(bing)并(bing)不(bu)是(shi)(shi)(shi)(shi)您(nin)(nin)好,我(wo)國(guo)種(zhong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)狗(gou)quot;的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)含(han)意(yi)(yi)。卡通(tong)(tong)(tong)(tong)(tong)狗(gou)品(pin)(pin)(pin)牌形象的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)開(kai) 機(ji)(ji)(ji)(ji)(ji)(ji)(ji)界面(mian)(mian)及(ji)Hello Chow僅(jin)僅(jin)一(yi)(yi)(yi)種(zhong)樸實(shi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)并(bing)具備個(ge)性化(hua)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)開(kai)開(kai)機(ji)(ji)(ji)(ji)(ji)(ji)(ji)畫面(mian)(mian)，旨在增(zeng)進(jin)與(yu)移動(dong)(dong)(dong)用(yong)戶(hu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)間距。最(zui)(zui)(zui)終，該申明(ming)強調本(ben)著(zhu)對(dui)(dui)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)承擔的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)標準，購(gou)買客戶(hu)如不(bu)太喜歡(huan)該頁面(mian)(mian).CECT可(ke)給予專業(ye)(ye)(ye)軟件(jian)(jian)更(geng)新(xin)(xin),并(bing)發(fa)(fa)(fa)布了(le)售后(hou)服務(wu)(wu)部(bu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)地(di)(di)點和手(shou)機(ji)(ji)(ji)(ji)(ji)(ji)(ji)。一(yi)(yi)(yi)夜(ye)紅文化(hua)傳媒評價中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)Hello Chowquot;事(shi)(shi)(shi)件(jian)(jian)可(ke)以(yi)(yi)最(zui)(zui)(zui)后(hou)平(ping)復，源(yuan)(yuan)于(yu)其對(dui)(dui)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)真誠(cheng)心(xin)(xin)(xin)(xin)態(tai)。危(wei)(wei)(wei)機(ji)(ji)(ji)(ji)(ji)(ji)(ji)產(chan)生(sheng)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)當天(tian)(tian)，中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)馬(ma)(ma)(ma)上(shang)(shang)采取行(xing)(xing)動(dong)(dong)(dong)，中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)市場(chang)部(bu)經理(li)飛抵南(nan)京(jing)(jing)市協商(shang)這(zhe)事(shi)(shi)(shi)，并(bing)在第一(yi)(yi)(yi)時間與(yu)最(zui)(zui)(zui)先發(fa)(fa)(fa)現(xian)問(wen)(wen)題(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)客戶(hu)建立(li)聯系。從根源(yuan)(yuan)解決(jue)困難，這(zhe)一(yi)(yi)(yi)點主(zhu)(zhu)(zhu)要表(biao)(biao)(biao)現(xian)了(le)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)對(dui)(dui)這(zhe)一(yi)(yi)(yi)危(wei)(wei)(wei)機(ji)(ji)(ji)(ji)(ji)(ji)(ji)媒體(ti)(ti)公關的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)關注的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)程度和反映立(li)即(ji)。有目的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)性地(di)(di)與(yu)發(fa)(fa)(fa)現(xian)問(wen)(wen)題(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)客戶(hu)表(biao)(biao)(biao)述(shu)(shu)溝通(tong)(tong)(tong)(tong)(tong)交流(liu)，那樣較非常容(rong)易平(ping)復消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)由于(yu)誤會而(er)遭受損害的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)華(hua)民(min)(min)(min)族(zu)(zu)情(qing)感(gan)(gan)。接著(zhu)，中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)發(fa)(fa)(fa)布了(le)公布申明(ming)，最(zui)(zui)(zui)先向(xiang)群(qun)(qun)眾(zhong)深表(biao)(biao)(biao)歉(qian)(qian)意(yi)(yi)，主(zhu)(zhu)(zhu)要表(biao)(biao)(biao)現(xian)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)做為(wei)(wei)企(qi)(qi)(qi)(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)應(ying)(ying)該有的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)承擔責任姿勢。該舉最(zui)(zui)(zui)先表(biao)(biao)(biao)述(shu)(shu)企(qi)(qi)(qi)(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)對(dui)(dui)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)應(ying)(ying)用(yong)本(ben)公司設備的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)感(gan)(gan)激，其次表(biao)(biao)(biao)述(shu)(shu)了(le)企(qi)(qi)(qi)(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)對(dui)(dui)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)歉(qian)(qian)疚(jiu)。在客觀事(shi)(shi)(shi)實(shi)回應(ying)(ying)前(qian)，不(bu)論(lun)是(shi)(shi)(shi)(shi)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)誤會或(huo)是(shi)(shi)(shi)(shi)本(ben)公司的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)出錯,企(qi)(qi)(qi)(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)都是(shi)(shi)(shi)(shi)會沒(mei)有理(li)由致歉(qian)(qian)。這(zhe)種(zhong)都有利(li)于(yu)積(ji)極地(di)(di)導(dao)(dao)向(xiang)性社會輿論(lun)，恢(hui)復內(nei)心(xin)(xin)(xin)(xin),澄清事(shi)(shi)(shi)實(shi)。謙遜(xun)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)心(xin)(xin)(xin)(xin)態(tai)操(cao)縱了(le)局勢，制(zhi)冷了(le)遭受損害的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)民(min)(min)(min)族(zu)(zu)情(qing) 緒(xu)。接著(zhu)，中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)表(biao)(biao)(biao)述(shu)(shu)Hello Chowquot;的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)實(shi)際意(yi)(yi)義，使本(ben)企(qi)(qi)(qi)(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)采用(yong)此類頁面(mian)(mian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)用(yong)意(yi)(yi)得(de)到(dao)(dao)(dao)復原，婉轉地(di)(di)體(ti)(ti)現(xian)了(le)企(qi)(qi)(qi)(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服務(wu)(wu)宗旨是(shi)(shi)(shi)(shi)為(wei)(wei)了(le)更(geng)好地(di)(di)發(fa)(fa)(fa)展(zhan)趨勢民(min)(min)(min)族(zu)(zu)工業(ye)(ye)(ye)，并(bing)將自身的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)進(jin)步(bu)與(yu)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)華(hua)民(min)(min)(min)族(zu)(zu)轉型(xing)發(fa)(fa)(fa)展(zhan)捆縛(fu)在一(yi)(yi)(yi)起(qi)，這(zhe)類行(xing)(xing)為(wei)(wei)是(shi)(shi)(shi)(shi)進(jin)一(yi)(yi)(yi)步(bu)說動(dong)(dong)(dong)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)，讓(rang)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)從中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)華(hua)民(min)(min)(min)族(zu)(zu)情(qing)感(gan)(gan)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)挫裂(lie)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)釋放出。最(zui)(zui)(zui)終，中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)明(ming)確(que)(que)提出解決(jue)方法，假(jia)如消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)對(dui)(dui)此類表(biao)(biao)(biao)述(shu)(shu)依(yi)然沒(mei)法接納,企(qi)(qi)(qi)(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)為(wei)(wei)其給予第二種(zhong)解決(jue)方案。靈(ling)便的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)處置(zhi)方式，也(ye)是(shi)(shi)(shi)(shi)讓(rang)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)看到(dao)(dao)(dao)了(le)企(qi)(qi)(qi)(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)真心(xin)(xin)(xin)(xin)實(shi)意(yi)(yi)。消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)心(xin)(xin)(xin)(xin)態(tai)必(bi)因中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)真心(xin)(xin)(xin)(xin)實(shi)意(yi)(yi)而(er)獲得(de)消(xiao)(xiao)(xiao)除。縱觀本(ben)次事(shi)(shi)(shi)件(jian)(jian)，中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)并(bing)沒(mei)有萬般賴賬，認清問(wen)(wen)題(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)存有，理(li)解消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe),關心(xin)(xin)(xin)(xin)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)應(ying)(ying)用(yong)體(ti)(ti)會，真心(xin)(xin)(xin)(xin)誠(cheng)意(yi)(yi)與(yu)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)溝通(tong)(tong)(tong)(tong)(tong)交流(liu)。這(zhe)種(zhong)措(cuo)施必(bi)定(ding)得(de)到(dao)(dao)(dao)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)原諒，終獲消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)信(xin)(xin)賴。最(zui)(zui)(zui)后(hou)，中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)電(dian)(dian)通(tong)(tong)(tong)(tong)(tong)信(xin)(xin)不(bu)但挽(wan)救了(le)危(wei)(wei)(wei)機(ji)(ji)(ji)(ji)(ji)(ji)(ji)導(dao)(dao)致的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)知名(ming)品(pin)(pin)(pin)牌危(wei)(wei)(wei)害，與(yu)此同(tong)時也(ye)使自身的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)企(qi)(qi)(qi)(qi)(qi)(qi)(qi)(qi)業(ye)(ye)(ye)形象更(geng)為(wei)(wei)新(xin)(xin)鮮和深得(de)人(ren)心(xin)(xin)(xin)(xin)。

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